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Telephony Interface |
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The axis diplomat Telephony Interface module offers close integration between axis diplomat and supported telephony systems. Want to know who’s calling before you answer? Want customer and supplier information brought up on your screen the instant you answer a call? Like to have the system dial a customer or supplier contact for you? The Telephony interface provides these facilities and more. |
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Telephony Interface module |
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The Telephony Integration module provides market-leading CTI (Computer Telephony Integration) between ‘phone system and axis diplomat . Key Features
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Identifying inbound callers |
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Screen-popping |
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Screen-popping is the automatic launching of an application based, in this case, on the identification of the caller. Clicking the speech-bubble instructs axis diplomat to automatically launch the customer or supplier enquiry screen relevant to the caller. There’s no need to find and launch the function yourself, no need to ask who’s calling and no keeping the caller waiting while you find the right customer or supplier record. You can choose to ignore the speech-bubble. It will fade away without interrupting your flow of work. Users can configure an option to 'Pop on answer' which causes the relevent customer or supplier enquiry to be opened automatically when an inbound call is answered by that user. The telephony module helps you to improve the speed and efficiency of call handling within your business as well as helping you to project a more professional image at the point of answer. |
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Dialing a contact |
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Call history |
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Integrates with axis diplomat's CRM functionality to provide an easily accessible history of phone calls made to or received from a customer or supplier. Call information is displayed within the 'Events' tab of Customer or Supplier Enquiry functions and within a 'Telephony' tab of axis diplomat Monitors. Calls to or from any phone number associated with a customer or supplier account or any contact on the account will be shown. |
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