axis diplomat 2022 Modules

Payment Service Provider (PSP) Interfaces

 View PDF

Payment Service Providers (PSPs) offer online services for accepting payments using various payment methods including credit card, debit cards and bank transfer and allow businesses to accept online payments without the need to securely process payments themselves.

axis diplomat works with a number of PSPs including Opayo (formerly SagePay) and PayPal.

Payments via your website

Opayo allows credit and debit card payments to be processed via your axis vMerchant website.

The shopper appears to be entering the details into your own website but in reality they are using a page hosted by the PSP themselves. This means that the card payments never go through your own website, removing most, if not all, of the requirements for your website to conform to the demands of the PCI DSS data security standards.

The PSP simply returns their own unique ID which is then used by the website and axis diplomat for subsequent processing - no information about the card used is known so security is maintained.

Alongside processing card payments, PayPal is frequently offered as an alternative payment method and users with their own PayPal account may make payments directly from their bank account or linked credit card.

Payments for Mail Order / Telephone Order Sales

Opayo may also be used in a telesales environment (known in the banking world as MOTO - Mail Order Telephone Order). axis diplomat allows you to enter the card details directly into the sales order maintenance functions - they are then transmitted to the PSP and again only their unique IDs are stored, not the card details.

Please be aware, however, that simply typing customer's card details into a workstation on your network (whether via axis diplomat or the PSPs own website portal) may increase your obligations under the PCI DSS security directives. If in doubt, please consult a Qualified Security Assessor (QSA).

For further information on options for minimising your requirements for PCI DSS compliance in a MOTO environment, please refer to the Payment Card Security overview.


Payment with Order or Payment on Shipment

PayPal always takes the payment at the point the order is placed; Opayo, however, offer the option of payment with order or of deferring payment until a later date (at the point the goods are shipped).

The choice of whether to take payments up front or at the point of despatch is yours - indeed, you can switch the mode of operation whenever you wish. Many prefer to take the payment up front but if there are regularly situations where it is more than a day or two before goods are shipped then best practice is to delay taking payments until the shipment is ready.

In the case of deferred payments, axis diplomat is aware of the PSP used to authorise the payment and will automatically contact the PSP (Opayo) to collect the payment as part of the order release process. This automatically handles part-shipment as well so you are always only collecting the payment for the goods that are actually being shipped.

Comparison of PSP Functionality

Function Opayo PayPal
Allow Payments via Sales Order Maintenance1 Y N
Allow Authorisation via Sales Order Maintenance1 Y N
Allow Payments via axis vMerchant Checkout Y Y
Allow Authorisation via axis vMerchant Checkout Y Y
Allow Payment of Outstanding Invoices via axis vMerchant My Account Y N
Refunds via Sales Order Maintenance Y Y
Automated Account Reconcilliation Y Y
Allow Payments via eBay N Y
Allow Payments via Amazon N N
Allow Payments via Channel Advisor N Y
Allow card details to be saved securely for future use O N
Allow email link to website payment page O N
Integrate with payments made via PSP's online portal O N



Y - functionality available with the standard axis diplomat module

N - functionality not available

O - functionality available but requires an optional module in addition to the standard PSP module


1 - Taking card payments via your axis diplomat system may have an effect on the level of PCI DSS self-assessment that you are required to complete; if in doubt, please discuss with your QSA            


 View PDF

Call Back
This site uses cookies. By continuing to access this site you are accepting the use of cookies by this site.
Read more about cookies...

Cookies are small text files stored on your device when you access most websites on the internet.

This Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used so that we can make sure it is as up to date, relevant and error free as far as we can. Further information about the types of cookies that are used on this Website is set out in the box below.

By using this Website you agree to our use of cookies. You can choose to restrict or block cookies set on the Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to law enforcement agencies).

We may sometimes embed content from 3rd party websites such as YouTube. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Cookies We Use

Cookie Description
CookieConfirm The presence of this cookie is used to remember the fact that you have confirmed that you are happy to accept cookies
ASPSESSIONIDxxxxxxxx This is a Session Cookie (session cookies are temporary and are erased when you close your browser). It identifies you from one page to the next and is used, for example, to keep track of your logged-in status.
UserID, account, password These cookies are used to remember your login credentials for when you next visit our website. They are only created if you choose the “Remember Me” option on the login page.
_utma, _utmb, _utmc, _utmz These are cookies created by Google Analytics and are used to provide us information on which web pages are the most popular, and the most popular search terms used by visitors arriving at our site.