Application Support Note
ASN-2004-130
axis diplomat - Product Support Lifecycle
Last Reviewed: 05 November 2004
Products affected: axis diplomat
Description: Product support lifecycle policy on the axis diplomat software product range.
1. Overview
Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain.
Systems AXIS' support lifecycle policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.
The Support Lifecycle policy provides that Systems AXIS will offer a minimum of five years of mainstream support from the date of the product's release. After the end of mainstream support, Systems AXIS may, at its discretion, offer a further period of extended support on a case-by-case basis.
Mainstream support includes all support options and programs, such as support contracts, paid incident support, support charged on an hourly basis, support for warranty claims, and availability of fixes and software updates.
Extended support includes paid special contracts (arranged on a case-by-case basis) and support charged on an hourly basis. Systems AXIS will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended support phase.
2. Product Lifecycles
Please check the list below for your current product version.
Product Name |
Version No. |
Release Date |
Mainstream support |
Extended support |
axis diplomat 2004 |
9.0 |
1st July 2004 |
1st August 2009 |
TBA |
axis diplomat 2000SE |
8.1 |
1st September 2002 |
1st October 2007 |
TBA |
axis diplomat 2000 |
8.0 |
1st January 2000 |
1st January 2005 |
1st January 2006 |
axis diplomat Professional |
7.4 |
1st November 1994 |
31st December 1999 |
31st December 2002 |
Revision History
1.1 |
22.06.2004 |
Updated for axis diplomat 2004 |
1.0 |
25.09.2003 |
First release. |
0.1 |
14.08.2002 |
First Draft |