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Job Vacancies at axisfirst

Due to expansion, we are currently looking to increase the size of both our technical and software teams.

If you are interested in any of the following job vacancies, or think that we may be interested in you for a different role within the company, please email Recruitment for further details.

Recruitment Agencies: please do not call but email Recruitment instead; our telephone numbers are TPS registered so no unsolicitied calls please.

We are currently recruiting for the following roles:

Our Bridgwater office is within easy reach of the M5 at junctions 23 and 24 as well as being on the crossroads of the A38 and A39. This means it provides convenient commuting from a number of towns, including Taunton, Weston-super-Mare, Minehead, Street and Glastonbury.

Our Bromsgrove office is within easy reach of the M5 at junction 5 and the M42 at junction 1. It offers an easy commute from not only Bromsgrove but Droitwich, Redditch and further afield, including Worcestershire, Birmingham and beyond.

C++ Programmer

Location              Bridgwater, Somerset
TypePermanent

Due to expansion, we require additional C++ Programmers to work from our Bridgwater offices to work within the development team of our axis diplomat software package.

A good working knowledge of Microsoft Visual C++ and STL is  required. Experience using the Win32 API directly would be an advantage.

We will want to see some evidence of projects (academic or otherwise) using C++.

Knowledge of SQL (specifically Microsoft) would also be an advantage.

Web Services Support

Location              Bridgwater, Somerset
TypePermanent

We seek an experienced individual to join our Web Services department.

This is a full-time office based post located in our Bridgwater office. After an initial period of training and familiarisation the successful candidate will offer telephone and email support to existing customers responding to their requests for help, advice and guidance. They will liaise between customers and our development team, tracking the progress of support tickets and keeping customers fully informed.

The role also involves day-to-day tasks associated with supporting customer's web sites, including domain management, SSL certificate management and renewal, SQL Server and IIS management.

Software Services Helpdesk Support Technician

Location              Bridgwater, Somerset
TypePermanent

We seek a customer-focused individual to join our Software Services department.

This is a full-time office based post located in our Bridgwater office. After an initial period of training and familiarisation the successful candidate will offer first line telephone and email support to existing customers responding to their requests for help, advice and guidance on the axis diplomat packages (including Payroll). They will liaise between customers and our programming department to diagnose problems and offer solutions to end users, tracking the progress of support tickets and keeping customers fully informed.

Previous experience in a helpdesk environment would be desirable but not essential.

Applications Support Consultant

Location              Bridgwater, Somerset
TypePermanent

We seek a customer-focused individual to join our Software Services department.

This is a full-time post based in our Bridgwater office. After an initial period of training and familiarisation the successful candidate will offer first line telephone and email support to existing customers responding to their requests for help, advice and guidance on the axis diplomat packages (including Payroll). They will liaise between customers and our programming department to diagnose problems and offer solutions to end users, tracking the progress of support tickets and keeping customers fully informed.

After an initial induction period, the successful candidate will also be expected to provide installation and training for the axis diplomat software packages. This role involves some travelling and overnight stays.

Previous experience in a helpdesk or software deployment role would be desirable but not essential.

Software Services Analyst

Location              Bridgwater, Somerset
TypePermanent

This is a full-time post based within the Software Services department of our Bridgwater office. After an initial period of training and familiarisation the successful candidate will:

  • provide pre- and post-sales support and training to clients and colleagues on the use of axisfirst software products by telephone, email, remote working, conference calls and face-to-face meetings
  • work both within and outside of the Software Services team to analyse, research and provide solutions (and proposals for future solutions) to respond to clients enquiries and needs
  • deliver projects and solutions which employ axisfirst software solutions, axis diplomat and axis vMerchant, including working on-site at customer's premises throughout the UK
  • maintain a positive and proactive business relationship with clients

Previous experience in a software support or deployment role would be essential.

ICT Field Service Technician

Location              Bromsgrove, Worcestershire with travel to clients sites
TypePermanent
Reporting ToTechnical Services Manager

Based in our Bromsgrove office, you will be part of a team primarily providing ICT field service to our clients. Hardware and software installations, repairs and network cabling (fibre and Cat5/6) will also be involved. Working with a wide variety of products (e.g. Windows server and desktop, HP servers, mobile devices, Avaya telephony, Cisco). A flexible approach to the role is required as when not undertaking these roles you will be working within the Technical Services team diagnosing and resolving problems and providing support to various teams within the company. You will have an opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available. Continuous learning in all aspects of the role is expected.

Skills and Experience:

You should have previous experience of working in an ICT field service environment. Experience of network or telecoms cabling environment or an ICT helpdesk desirable.  A good communicator with the ability to create business-like and lasting relationships with clients and a willingness to learn.

Telephony Support Specialist

Location              Bromsgrove, Worcestershire with travel to clients sites
TypePermanent
Reporting ToTechnical Services Manager

You will be part of a busy but friendly service desk team providing customer-focused resolutions to incidents and working to SLAs from our Bromsgrove office. You will be identifying, diagnosing and resolving incidents and liaising with vendors. Primarily working with Avaya IP Office, telephony applications and networking. You will also have an opportunity to work with the full portfolio of products, applications and services Axis First provide to our client base. You will have the opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Avaya, Microsoft and other certifications encouraged and supported. Office based to start but may consider a mix of office and client site visits at a later stage.

Skills and Experience:

A good communicator with the ability to create business-like and lasting relationships with clients. You should have previous experience of telephony (particularly Avaya and Nortel) and preferably have experience of delivering telephony systems and/or working on a service desk. Good all round knowledge of telephony, networking and IT.

Trainee Helpdesk Analyst

Location              Bromsgrove, Worcestershire
TypePermanent
Reporting ToTechnical Services Manager

You will be part of a busy but friendly service desk team providing customer-focused resolutions to incidents and working to SLAs from our Bromsgrove office. You will be identifying, diagnosing and resolving incidents and liaising with vendors. Primarily working with Microsoft Windows and networking. You will also have an opportunity to work with the full portfolio of products, applications and services Axis First provide to our client base. You will have the opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Microsoft and other certifications encouraged and supported. Office based role.

Skills and Experience:

An ideal start in IT support. IT qualifications or experience essential (e.g. IT apprenticeship, MCP, BTEC, HND). Previous experience of working on a helpdesk preferable but not essential. A good communicator with the ability to create lasting relationships with clients. Genuine interest in all aspects of IT and a willingness to learn.