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Job Vacancies at axisfirst

Due to expansion, we are currently looking to increase the size of both our technical and software teams.

If you are interested in any of the following job vacancies, or think that we may be interested in you for a different role within the company, please email Recruitment for further details.

Recruitment Agencies: please do not call but email Recruitment instead; our telephone numbers are TPS registered so no unsolicited calls please.

We are currently recruiting for the following roles:

Our Bridgwater office is within easy reach of the M5 at junctions 23 and 24 as well as being on the crossroads of the A38 and A39. This means it provides convenient commuting from a number of towns, including Taunton, Weston-super-Mare, Minehead, Street and Glastonbury.

Our Bromsgrove office is within easy reach of the M5 at junction 5 and the M42 at junction 1. It offers an easy commute from not only Bromsgrove but Droitwich, Redditch and further afield, including Worcestershire, Birmingham and beyond.

Trainee Software Engineer

Location              Bridgwater, Somerset
TypePermanent
Reporting ToTechnical Director

Due to expansion, we require an additional Trainee Software Engineer to work from our Bridgwater offices to work within the development team of our axis diplomat software package.

You will be committed to a career in Programming and have a strong academic record with a minimum of a 2:1 in a science related subject. A working knowledge of Microsoft Visual C++ and STL is  essential. We will want to see evidence of your work using C++ either through a work or academic based project.

The successful candidate will be client focussed and an excellent communicator with the ability to solve complex problems and work as part of a team. You will need to be able to organise your time effectively and have good time management skills.

Experience using the Win32 API directly and SQL, specifically Microsoft would be an advantage.

Telephony Support Specialist

Location              Bromsgrove, Worcestershire with travel to client sites
TypePermanent
Reporting ToTechnical Services Manager

You will be part of a busy but friendly service desk team providing customer-focused resolutions to incidents and working to SLAs from our Bromsgrove office. You will be identifying, diagnosing and resolving incidents and liaising with vendors. Primarily working with Avaya IP Office, telephony applications and networking. You will also have an opportunity to work with the full portfolio of products, applications and services Axis First provide to our client base. You will have the opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Avaya, Microsoft and other certifications encouraged and supported. Office based to start but may consider a mix of office and client site visits at a later stage.

Skills and Experience:

A good communicator with the ability to create business-like and lasting relationships with clients. You should have previous experience of telephony (particularly Avaya and Nortel) and preferably have experience of delivering telephony systems and/or working on a service desk. Good all round knowledge of telephony, networking and IT.

Web Developer

Location              Bridgwater, Somerset
TypePermanent
Reporting ToSoftware Sales and Web Services Director

An exciting opportunity for a Web Developer at our Bridgwater office with experience of working with HTML 5, CSS3, Javascript and JQuery and VB Script or PHP. The role entails designing and maintaining client websites as part of a team. You will be already experienced in designing and developing online websites for clients using VMerchant software. The role will also include the creation and building of html-based e-mail shots. You will need to be a strong communicator and comfortable liaising with clients by e-mail, telephone and face-to-face and be a proactive team worker. The successful candidate will be client focused and a creative problem solver with the ability to organise and prioritise their workload to meet deadlines. We are looking for a good academic record with a minimum of 5 GCSE's A-C including Maths and English.

Experience of building mobile applications for iOS and/or Android and a basic understanding of MSSQL or MySQL and ASP.NET and MVC would be beneficial.

 

Software Services Analyst

Location              Bridgwater, Somerset with travel to client sites
TypePermanent
Reporting ToSoftware Services Manager

We are recruiting a Software Services Analyst based from our Bridgwater office with some travel and overnight stays. Within this role you will provide pre and post-sales support to clients and colleagues on the use and operation of axisfirst software products by telephone, e-mail, remote working, conference calls and face-to-face through onsite visits. It is essential that you have a full driving licence and access to a car for business use.

With a minimum of 6 GCSE's or equivalent at grades A-C including Maths and English you will have a level 4 qualification or higher in a numerate/technical subject. You will have extensive knowledge of IT systems and software programmes such as Word, Excel and PowerPoint. The successful candidate will have worked in a software support or deployment role and/or operated at a senior level within an SME in a systems based role. With sound problem solving and excellent communication skills, you will be client focused and have effective organisational and time management skills. You will need to be able to work well as part of a team and be solution focused.

It would be beneficial to have gained experience of delivering projects within a PRINCE 2 framework and to have a PRINCE 2 qualification.  

Software Support Consultant

Location              Bridgwater, Somerset with travel to client sites
TypePermanent
Reporting ToSoftware Services Manager

As part of our Software Services team based in Bridgwater you will offer first line telephone and e-mail software support to existing clients responding to their request for help, advice and guidance on our axis diplomat business software including payroll.

You will need a minimum of 6 GCSE's (or equivalent) at Grade C or above including Maths and English and have a level 4 qualification or higher in numerate or technical subject. The successful candidate will have gained helpdesk experience and have extensive knowledge of IT systems and software programs such as MS Word, Excel and PowerPoint. Client focused and an excellent communicator you will be a problem solver and solution focused. With the ability to work as part of a team you will need to have excellent organisational and time management skills. Experience of working within an ITIL framework, delivering training and managing complex data and information analysis would be beneficial. An AAT qualification or above or a CIMA qualification would be desirable.

Occasional travel is expected so a full driving licence and access to a car for business use is essential.

Field Service and ICT Support Technician

Location              Bromsgrove, Worcestershire with travel to client sites
TypePermanent
Reporting ToTechnical Services Manager

Based in our Bromsgrove office, you will be part of a team primarily providing ICT field service to our clients. Hardware and software installations, repairs and network cabling (fibre and Cat 5/6) will also be involved. A flexible approach to the role is required as when not undertaking these roles you will be working within the Technical Services team diagnosing and resolving problems and providing support to various teams within the company. You will have the opportunity to fully contribute to the team and to identify and improve service and processes.

You should have previous experience of working in an ICT field service environment and experience of working within a network or telecoms cabling environment or an ICT helpdesk environment would be beneficial. Client focused you will need to be an excellent communicator and a good problem solver with a willingness to learn and to keep calm under pressure. With a good academic record you will have strong numeracy and literacy skills.

A flexible approach to working hours is required. You will need to have a full driving licence as a company vehicle will be provided. Ongoing training is available.