axis payroll Year End Updates are now available »

axis diplomat 2022 Modules

30. Voice Recording Interface

 Printer Friendly Version

 View PDF

The axis diplomat Voice Recording Interface offers close integration between axis diplomat and supported call recording solutions.

The module supports Avaya IP Office Voicemail Pro (on premise) or Kumulus Voice (cloud) systems.

This module builds on the facilities provided by the axis diplomat telephony interface feature to link call recordings to customers or suppliers and gives users a simple interface to access these recordings within customer or supplier enquiries.
 

30.1 Voice Recording Interface module

The Voice Recording Interface module provides market-leading integration between call recordings and axis diplomat.

Key Features

  • Archives the call recordings made by your phone system
  • Links call recordings (together with call details) with axis diplomat customers and suppliers via the account and contact phone numbers
  • Plays back a call on demand simply and easily from axis diplomat’s call and event screens within customer and supplier enquiry fucntions
  • Provides ability to download a copy of the recording
  • Restricts access to call recordings by axis diplomat user or user group
 

30.2 Completing the Customer Relationship Management picture

axis diplomat provides sophisticated CRM facilities as standard allowing users to log details of issues/incidents against individual contacts, log subsequent events and assign responsibility and priority.

Build on this capability to also show details of phone calls made to, and received from, customers (and suppliers) with the Telephony Integration feature and extend this further to link in the actual recordings of these calls with the Voice Recording Interface module.

Add in the axis diplomat Archiver interface module to link and drill-down into outbound and inbound emails within customer and supplier accounts.

axis diplomat  brings together information entered by your users, their emails and their phone calls into a single unified interface providing unsurpassed relationship management fucntionality for todays’ competitive environments.
 
 

30.3 Training and dispute resolution tool

You may have deployed voice recording solutions in the past but were they used to deliver benifits to the business?

Instead of leaving recording ‘gathering dust’ because staff don’t know that they exists how to access them, the ease of access provided by the axis diplomat Voice Recording Interface combined with the security of granting access to recordings by individual axis diplomat user (or group) means that supervisors and managers in your business can really start to use this valuable training and dispute resolution tool.
 

30.4 Accessing a recording

To view the list of recordings for a given customer or supplier, select the ‘Events’ tab on the axis diplomat customer or supplier acount. If you’ve been granted access rights to play call recordings you’ll see the speaker icon against each call for which a  recording exists (the existence of a recording for any particular call will be determined by the configuration of your phone system).

Simply select the phone call from the list and select ‘Play’. The recording is played through your PC’s speaker using your default media player.

 Printer Friendly Version

 View PDF

< Telephony Interface: FAQs

Workshop Job Management >

Call Back
This site uses cookies. By continuing to access this site you are accepting the use of cookies by this site.
Read more about cookies...
OK

Cookies are small text files stored on your device when you access most websites on the internet.

This Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used so that we can make sure it is as up to date, relevant and error free as far as we can. Further information about the types of cookies that are used on this Website is set out in the box below.

By using this Website you agree to our use of cookies. You can choose to restrict or block cookies set on the Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

We don’t sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to law enforcement agencies).

We may sometimes embed content from 3rd party websites such as YouTube. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Cookies We Use

Cookie Description
CookieConfirm The presence of this cookie is used to remember the fact that you have confirmed that you are happy to accept cookies
ASPSESSIONIDxxxxxxxx This is a Session Cookie (session cookies are temporary and are erased when you close your browser). It identifies you from one page to the next and is used, for example, to keep track of your logged-in status.
UserID, account, password These cookies are used to remember your login credentials for when you next visit our website. They are only created if you choose the “Remember Me” option on the login page.
_utma, _utmb, _utmc, _utmz These are cookies created by Google Analytics and are used to provide us information on which web pages are the most popular, and the most popular search terms used by visitors arriving at our site.