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For the majority of our customers, axis diplomat lies at the heart of their business and any “down-time” during working hours or loss of data is a business critical issue. This document discusses some of the causes of data loss or downtime which are outside of the control of axisfirst.

The causes for these incidents include

• Inadequate backup frequency.
• Insufficient backup copies (e.g. using the same single backup media every day).
• Failing to check backup logs (and finding out too late that errors have been occurring).
• Using backup software which is either not up to the job, badly installed or incorrectly configured.
• Infection and attack by virus software.
• Bugs in third party products.

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