axis diplomat - Product Support Lifecycle
Product support lifecycle policy on the axis diplomat software product range.
Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain.
axisfirst's Product Support Lifecycle Policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.
The Product Support Lifecycle Policy provides that axisfirst will offer a minimum of five years of mainstream product support from the date of it's release. After the end of mainstream product support, axisfirst may, at its discretion, offer a further period of extended product support.
During the period of Mainstream Product Support standard support contracts are offered, providing software level updates and helpdesk assistance by telephone, email and remote access.
Once a product has entered the Extended Product Support phase, standard support contracts are no longer available however Extended Support Contracts may be offered on a case-by-case basis. axisfirst will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended Product Support phase.
Product Lifecycles
Please check the list below for your current product version:
Product Version |
Version No. |
Release Date |
Mainstream Product Support |
Extended Product Support |
axis diplomat 2012 |
13.0 |
3rd December 2012 |
31st December 2017 |
TBA |
axis diplomat 2010 |
12.0 |
12th November 2010 |
30th November 2015 |
TBA |
axis diplomat 2008 |
11.0 |
6th October 2008 |
1st November 2013 |
TBA |
axis diplomat 2006 |
10.0 |
1st November 2006 |
1st December 2011 |
TBA |
axis diplomat 2004 |
9.0 |
1st July 2004 |
31st October 2009 |
TBA |
axis diplomat 2000SE |
8.1 |
1st September 2002 |
1st October 2007 |
1st January 2009 |
axis diplomat 2000 |
8.0 |
1st January 2000 |
1st January 2005 |
1st January 2006 |
axis diplomat Professional |
7.4 |
1st November 1994 |
31st December 1999 |
31st December 2002 |
