axis diplomat - Product Support Lifecycle

Product support lifecycle policy on the axis diplomat software product range.

Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain.

axisfirst's Product Support Lifecycle Policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.

The Product Support Lifecycle Policy provides that axisfirst will offer a minimum of four years of mainstream product support (see footnote) from the date of its release. After the end of mainstream product support, axisfirst may, at its discretion, offer a further period of extended product support.

During the period of Mainstream Product Support standard support contracts are offered, providing software level updates and help desk assistance by telephone, email and remote access.

Once a product has entered the Extended Product Support phase, standard support contracts are no longer available however Extended Support Contracts may be offered on a case-by-case basis. axisfirst will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended Product Support phase.

Product Lifecycles

Please check the list below for your current product version:

Product Version

Version No.

Release Date

Mainstream Product Support
End Date

Extended Product Support
End Date

axis diplomat 2016

16.0

4th October 2016

1st October 2020

30th September 2024

axis diplomat 2014

14.0

1st October 2014

1st October 2018

30th September 2022

axis diplomat 2012

13.0

3rd December 2012

31st December 2017

30th September 2020

axis diplomat 2010

12.0

12th November 2010

30th November 2015

30th September 2018

axis diplomat 2008

11.0

6th October 2008

1st November 2013

30th September 2016

axis diplomat 2006

10.0

1st November 2006

1st December 2011

30th September 2015

axis diplomat 2004

9.0

1st July 2004

31st October 2009

30th June 2015

axis diplomat 2000SE

8.1

1st September 2002

1st October 2007

1st January 2009

axis diplomat 2000

8.0

1st January 2000

1st January 2005

1st January 2006

axis diplomat Professional

7.4

1st November 1994

31st December 1999

31st December 2002

Note: The Mainstream Support Period for axis diplomat up to and including axis diplomat 2012 was five years; from axis diplomat 2014 onwards, the minimum mainstream support period will be four years.

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