axis diplomat - Supported Environments Summary

In general, a given release of axis diplomat will be supported in conjunction with third party products (operating systems, databases, email clients, etc. ) where those products

• were on full release from the vendor (for example Microsoft) at the date of that axis diplomat release
• were expected at that time to continue to be supported by the vendor for the duration of the period of mainstream support of that axis diplomat release

Details of the release dates and duration of mainstream support can be found in the Product Support Lifecycle Policy.

The complete supported environment list for recent axis diplomat releases is as follows:

 

Servers (Virtualised) - see note 3

		axis diplomat release
Virtualised Operating System	Host Operating System	2012	2014	2016	2018	2020	2022
Microsoft Windows Server 2022	Microsoft Windows Server 2022
Microsoft Windows Server 2019	Microsoft Windows Server 2019
Microsoft Windows Server 2016	Microsoft Windows Server 2016
Microsoft Windows Server 2012 R2 (see note 4)	Windows Server 2012 R2 Hypervisor

 

Servers (Physical)

	axis diplomat release
Operating System	2012	2014	2016	2018	2020	2022
Microsoft Windows Server 2022
Microsoft Windows Server 2019
Microsoft Windows Server 2016
Microsoft Windows Server 2012 R2 (see note 4)
Microsoft Windows Server 2012 (see note 4)
Microsoft Windows Small Business Server 2011
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008
Microsoft Windows Essential Business Server 2008
Microsoft Windows Small Business Server 2008
Microsoft Windows Foundation Server 2008
Microsoft Windows Server 2003
Microsoft Windows Small Business Server 2003

 

Workstations

	axis diplomat release
Operating System	2012	2014	2016	2018	2020	2022
Microsoft Windows 11 Enterprise
Microsoft Windows 11 Pro
Microsoft Windows 10 Pro 64 bit
Microsoft Windows 10 Pro 32 bit
Microsoft Windows 8 Pro
Microsoft Windows 8 Enterprise
Microsoft Windows 8
Microsoft Windows 8 RT
Microsoft Windows 7 Professional (see note 2)
Microsoft Windows 7 Ultimate (see note 2)
Microsoft Windows 7 Enterprise (see note 2)
Microsoft Windows Vista Business
Microsoft Windows Vista Ultimate
Microsoft Windows Vista Home
Microsoft Windows XP Professional SP3*
Microsoft Windows XP Home

* Any version of axis diplomat running on Microsoft Windows XP requires a minimum of Service Pack 3 (SP3) to be installed.

Database

	axis diplomat release
Database Product	2012	2014	2016	2018	2020	2022
Microsoft SQL Server 2022
Microsoft SQL Server 2019
Microsoft SQL Server 2017
Microsoft SQL Server 2016
Microsoft SQL Server 2014
Microsoft SQL Server 2012
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2008
Microsoft SQL Server 2005
Microsoft SQL Server Express 2022 *
Microsoft SQL Server Express 2019 *
Microsoft SQL Server Express 2017 *
Microsoft SQL Server Express 2016 *
Microsoft SQL Server Express 2014 *
Microsoft SQL Server Express 2012 *
Microsoft SQL Server Express 2008 *
Microsoft SQL Server Express 2005 *

For all versions of axis diplomat since axis diplomat 2010, the presence of a Microsoft SQL Server is mandatory (for axis diplomat 2008 and below, the presence of a database server was optional although certain functionality was unavailable if it was not present).

*  If you intend to use Microsoft SQL Express, please check the Microsoft documentation to ensure that limitations on this edition of SQL do not render it unsuitable for your system. For example, amongst its limitations, Microsoft SQL Express 2019 can only support 4 processor cores and databases no larger than 10GB.

axisfirst only supports SQL Express for use in conjunction with axis diplomat Express edition.

Thin Clients

The following thin client software is approved by axisfirst when connecting to servers using Microsoft's Remote Desktop Services (previously known as Terminal Services):

• Windows 10 IoT
• Windows 8 (all editions, including Windows RT), Windows 7 (all editions, including Home and Home Premium), Windows Vista and Windows XP using Microsoft RDP Client
• Apple Mac-based Desktops and Notebooks including iMac and PowerBook running Leopard or Snow Leopard using Microsoft RDP Client
• Apple iPad and iPhone using Microsoft RDP Client App (previously known as iTap)
• Android-based SmartPhones and Tablets using Microsoft RDP Client App (previously known as iTap)

Mobile Platforms for Online Dashboards

• Android Tablets & SmartPhones running Android 8.0 ("Oreo") or later
• Apple iOS 9 or later

Microsoft Office

Some functionality within axis diplomat (such as call attachment creation) requires a local installation of Microsoft Office on the client environment in which the axis diplomat client is running. This could mean the user's workstation or Windows Terminal Services / Remote Desktop.

	axis diplomat release
Microsoft Office Release	2012	2014	2016	2018	2020	2022
Microsoft 365 (formerly Office 365)
Microsoft Office 2019
Microsoft Office 2016
Microsoft Office 2013
Microsoft Office 2010
Microsoft Office 2007
Microsoft Office 2003

• axisfirst does not support the use of Microsoft Office 64 bit. Please refer to the Microsoft article http://technet.microsoft.com/en-us/library/ee681792.aspx for details regarding some of the issues.

Screen Resolution

	axis diplomat release
Resolution	2012	2014	2016	2018	2020	2022
Minimum Supported (see note 1)	1024 x 768	1280 x 768	1280 x 768	1280 x 768	1280 x 768	1920 x 1080
Recommended Minimum	1024 x 768	1920 x 1080	1920 x 1080	1920 x 1080	1920 x 1080	1920 x 1080

Note 1	The minimum supported resolution assumes that the screen is not configured for large fonts, scaling or other non-standard features that may alter the quantity of information that can be displayed on the screen.
Note 2	axis diplomat 2012 is supported on both 32-bit and 64-bit variants of the operating systems. The client runs as a 32-bit application on 64-bit operating systems. axis diplomat 2014, axis diplomat 2016, axis diplomat 2018 and axis diplomat 2020 include both 32-bit and 64-bit clients.
Note 3	Only those server operating systems specifically listed as Virtualised are supported in a virtualised environment
Note 4	Ordinarily, only environments that are in mainstream support for the whole of the period during which a given axis diplomat release is itself in mainstream support are included. An exception was made for axis diplomat 2018 and Microsoft Windows Server 2012/2012 R2. This was to take into account the extension made by Microsoft to the extended support period for those environments. Although both Windows Server 2012 and Windows Server 2012R2 are no longer within mainstream support, extended support for these products does not end until 10/10/2023, later than the end of mainstream support for axis diplomat 2018 (01/10/2022). This was a policy exception by axisfirst and not a general policy change. For the latest information on Microsoft's Product Lifecycles please visit https://support.microsoft.com/en-gb/lifecycle/search/

For reference, the Supported Environments for earlier axis diplomat releases that are now beyond extended support can be found in the Supported Environments Archive.