Application Support Note

ASN-2000 -130

AXIS Diplomat - Product Support Lifecycle

Last Reviewed: 05 November 2004

Products affected: AXIS Diplomat

Description: Product support lifecycle policy on the AXIS Diplomat software product range.

1. Overview

Software publishers are under constant pressure to support new technology and introduce new features in order to deliver competitive advantage to users. As technology and products develop an increasing proportion of the user base moves to take advantage of later versions making older versions increasingly difficult and uneconomic to maintain. Systems AXIS' support lifecycle policy is intended to provide consistent and predictable guidelines for product support availability from the time a product is released.

The Support Lifecycle policy provides that Systems AXIS will offer a minimum of five years of mainstream support from the date of the product’s release. After the end of mainstream support, Systems AXIS may, at its discretion, offer a further period of extended support on a case-by-case basis.

Mainstream support includes all support options and programs, such as support contracts, paid incident support, support charged on an hourly basis, support for warranty claims, and availability of fixes and software updates.

Extended support includes paid special contracts (arranged on a case-by-case basis) and support charged on an hourly basis. Systems AXIS will not accept requests for warranty support, design changes, enhancement modifications, or new features during the Extended support phase.

2. Product Lifecycles

Please check the list below for your current product version.

Product Name	Version No.	Release Date	Mainstream support end date	Extended support end date
AXIS Diplomat 2000SE	8.1	1st September 2002	1st October 2007	TBA
AXIS Diplomat 2000	8.0	1st January 2000	1st January 2005	TBA
AXIS Business Software	7.4	1st November 1994	31st December 1999	31st December 2002

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THE INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SYSTEMS AXIS DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL Systems AXIS Limited OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES.

Published by Systems AXIS Limited. AXIS, AXIS Envoy, AXIS Ambassador, AXIS Diplomat and the AXIS logo are trademarks of Systems AXIS Limited. All other product names are trademarks of their respective owners.

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