axis first Software Care Contracts

axis first is able to provide Care Contracts for any version of axis diplomat still within mainstream support and, to a limited degree, for systems within the Extended Support phase.

For information on the support lifecycles for each version, please see the Product Support Lifecycle Policy.

axis first Software Care Contracts entitle you to unlimited telephone support within normal office hours (9am-5pm, Monday to Friday, excepting bank holidays); outside of those hours, support queries can be submitted via this web site using the Submit a Support Request option. Customers with systems covered by a Software Care Contract are also entitled to free level upgrades within their version.

All calls to our Software Helpdesk are treated on a first-come, first-served basis.

Software Assurance

Software Assurance is an option that can be added to your axis first Software Care Contract and which will entitle you to any new versions of software that are released whilst you have that Software Assurance option in place.

Software Assurance means that you can keep your axis diplomat software up-to-date whilst maintaining a predictable monthly budget.

Safe Off-Site Storage

The Safe Off-Site Storage (SOS) service allows axis diplomat customers to subscribe to a service that will automatically send an overnight backup to our own backup servers via the Internet. This helps to protect your data in the event of flood, fire, theft or other disaster as the backup is off-site.