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axis diplomat - Supported Environments Summary

In general, a given release of axis diplomat will be supported on operating systems that were on full release from the vendor (for example Microsoft) by the time of that axis diplomat release and that were expected at that time to continue to be supported by the vendor for the duration of the period of mainstream support of that axis diplomat release.

The complete supported environment list for recent axis diplomat releases is as follows:

 

Servers



Operating System

axis diplomat
2004

axis diplomat
2006

axis diplomat
2008

axis diplomat
2010

axis diplomat
2012

Microsoft Windows Server 2012 R2

Microsoft Windows Server 2012

Microsoft Windows Small Business Server 2011

Microsoft Windows Server 2008 R2 (see note 2)

Microsoft Windows Server 2008

Microsoft Windows Small Business Server 2008

Microsoft Windows Foundation Server 2008

Microsoft Windows Server 2003 R2

Microsoft Windows Small Business Server 2003 R2

Microsoft Windows Server 2003

Microsoft Windows Small Business Server 2003

Microsoft Windows 2000 Server

Microsoft Windows 2000 Small Business Server

Citrix Access Essentials 2 and Above

Citrix XenApp 5

Citrix Presentation Server 4.5

Workstations



Operating System

axis diplomat
2004

axis diplomat
2006

axis diplomat
2008

axis diplomat
2010

axis diplomat
2012

Microsoft Windows 8 Pro (see note 3)

Microsoft Windows 8 Enterprise (see note 3)

Microsoft Windows 8

Microsoft Windows RT

Microsoft Windows 7 Professional (see notes 2 and 3)

Microsoft Windows 7 Ultimate (see notes 2 and 3)

Microsoft Windows 7 Enterprise (see notes 2 and 3)

Microsoft Windows 7 Home

Microsoft Windows Vista Business

Microsoft Windows Vista Ultimate

Microsoft Windows Vista Home

Microsoft Windows XP Professional SP3*

Microsoft Windows XP Home

Microsoft Windows 2000 Professional

Microsoft Windows ME

Microsoft Windows 98

Microsoft Windows 95

* All versions of axis diplomat running on Microsoft Windows XP require a minimum of Service Pack 3 (SP3) to be installed.

Virtualised Environments

axis diplomat has been tested in virtualised environments using the following Hypervisors:

  • Microsoft Hyper-V 2012
  • Microsoft Hyper-V 2008 R2

It is expected that axis diplomat would function correctly under other Hypervisors provided that the virtualised server operating system is supported but only those listed above have been tested.

Thin Clients

When connecting to servers using Microsoft's Remote Desktop Services (previously known as Terminal Services), connections using the Microsoft RDP Client are supported, including from:
  • Windows 8 (all editions, including Windows RT), Windows 7 (all editions, including Home and Home Premium), Windows Vista and Windows XP using Microsoft RDP Client
  • Apple Mac-based Desktops and Notebooks including iMac and PowerBook running Leopard or Snow Leopard using Microsoft RDP Client
  • Apple iPad and iPhone
  • Android-based SmartPhones and Tablets
  axis diplomat 2012 running on an Apple iPad using iTap RDP Client

Mobile Platforms for Online Dashboards

  • Android Tablets & SmartPhones running Android 4.1 ("Ice Cream Sandwich") or later
  • Apple iOS 5

Database

For axis diplomat 2010 or above, one of the following database products must be installed:

  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2008 R2
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2005
  • Microsoft SQL Server Express 2012*
  • Microsoft SQL Server Express 2008 R2*
  • Microsoft SQL Server Express 2008*
  • Microsoft SQL Server Express 2005*

For versions of axis diplomat prior to axis diplomat 2010 the list of supported database products is the same but its presence is optional although certain functionality will not be available if it is not present.

* If you intend to use Microsoft SQL Express, please check the Microsoft documentation to ensure that limitations on this edition of SQL do not render it unsuitable for your system. axisfirst only supports SQL Express for use in conjunction with axis diplomat Express edition. Microsoft SQL Express is limited to support for 1 physical processor, 1 GB memory, and 10 GB storage (4 GB for Microsoft SQL Express 2008 and earlier).

Email Servers

For axis diplomat functions that send email directly via SMTP, the following email servers are supported:

  • Microsoft Exchange 2010
  • Microsoft Exchange 2007 SP1
  • Microsoft Exchange 2003
  • Kumulus Hosted Exchange (other hosted email services may work but are untested)
  • Business Productivity Online Suite

Microsoft Office

Some functionality within axis diplomat (such as call attachment creation) requires a local installation of Microsoft Word on the client environment in which the axis diplomat client is running. This could mean the user's workstation or Windows Terminal Services / Remote Desktop. The supported versions are:

  • Microsoft Office 2010 (32 bit) *
  • Microsoft Office 2007
  • Microsoft Office 2003

* axisfirst does not support the use of Microsoft Office 64 bit. Please refer to the Microsoft article http://technet.microsoft.com/en-us/library/ee681792.aspx for details regarding some of the issues.

NOTE: axis diplomat is NOT compatible with any "Click to Run" installation of Microsoft Office

Screen Resolution



Operating System

axis diplomat
2004

axis diplomat
2006

axis diplomat
2008

axis diplomat
2010

axis diplomat
2012

Minimum Supported
(see note 1)

800 x 600

1024 x 768

1024 x 768

1024 x 768

1024 x 768

Recommended Minimum

1024 x 768

1024 x 768

1024 x 768

1024 x 768

1024 x 768

Note 1: The minimum supported resolution assumes that the screen is not configured for large fonts, large dpi or other non-standard features that may alter the quantity of information that can be displayed on the screen.

Note 2: axis diplomat 2008 support for Microsoft Windows 7 and Microsoft Windows Server 2010 R2 was released on 19/10/09

Note 3: axis diplomat 2010 is supported on both 32-bit and 64-bit variants of the operating systems. The client runs as a 32-bit application on 64-bit operating systems; axis diplomat 2012 includes both 32-bit and 64-bit clients