axis diplomat 2008 Modules
GFi MailArchiver Interface
The GFi MailArchiver Interface module extends axis diplomat’s already powerful customer relationship management  facilities by providing easy-to-use access to your organisation’s email archives directly from within axis diplomat
customer and supplier enquiry functions.
Just a few clicks gets you access to a list of emails, both to and from that customer (or supplier) from the day your
organisation deployed its email archive solution up until today, whether “deleted” or not!
What’s more, by configuring security settings within the email archive you can elect to allow users to see email
correspondence sent or received by colleagues. Any individual or group can be granted access to see emails relating
to the group of users or the entire organisation.
The GFi MailArchiver Interface puts you back in control
of email allowing you to easily view all email
correspondence for a specific customer or supplier
(regardless of whether that
correspondence is just hours, or years old).
Give your sales or customer services teams the
power to deal with queries efficiently in a colleagues’
absence by being able to see email correspondence
regardless of who sent what to whom!
The axis diplomat GFi MailArchiver Interface can help
provide the type of comprehensive access to
customer correspondence that, in the past, a
traditional paper-based file would have given (but
without the paper).
Key Features
- Lists all email sent to or received from a
customer or supplier simply by clicking the
"Email" tab in the axis diplomat customer (or
supplier) enquiry.
- User's can "drill down" to open a selected
email, see its conversational thread and view
attachments.
- Allows information to be shared easily. You
control what emails individual users (or groups
of users) can see by configuring security on the
email archive.
- Includes access to emails which have been
"deleted" from a user's inbox or which may have
been incorrectly identified as Junk E-mail.
- Saves user’s time as an individual no longer has to worry about keeping and organising copies of emails for themselves.
How it works
The axis diplomat GFi Mailarrchiver Interface
interrogates a database containing an archive copy of
every email sent or received through your
organisation's email server(s).
The archive database is provided by a product known
as GFI MailArchiver (sold separately).
Because the archive is separate to your normal email
database it isn't affected by users deleting copies of
emails or user accounts being deleted from the
system.
The database is highly optimized for the purpose.
Emails are compressed to reduce storage
requirements whilst database searching remains efficient.
Pre-requisites
The axis diplomat GFi MailArchiver Interface requires
GFI MailArchiver for Exchange (version 4 or later) ;
Microsoft Exchange Server 2000, 2003 or 2007
(included with Microsoft SBS Server 2000, 2003,
2003R2 or 2008) and axis diplomat 2006 (or later).
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