AXIS Diplomat 2006 Accounts Additional Options

Customer Credit Control

Credit Control has always been a critical business activity and accurate monitoring and control of cash flow is essential to the financial well being of any company.

AXIS Diplomat 2006 provides a host of facilities, as standard, to aid in the credit control process.

In addition to the ability to see a balance breakdown quickly and easily via the Customer Enquiry function, the Debtor Schedule report gives a detailed breakdown for a range of customers or debt positions and can give a detailed transaction by transaction breakdown.

Entering sales orders or invoices for customers who are beyond their credit terms or over their credit limit generates warnings, whilst the facility is available to manually place customers on credit hold. The system can prevent the entry of sales orders or invoices for customers on manual credit hold.

In addition to these standard facilities, an optional Customer Credit Control module is available which is designed to assist with the day-to-day functions of credit control.

The Customer Credit Control module offers a diary-based system, allowing easy tracking of the current status of each of your credit account customers.

The facilities provided by the Customer Credit Control module include:

Diary

This allows you to record details of your conversations or other contacts with your customers, and to record a next contact date. When a customer, for example, promises that a payment will be made in the next cheque run, which will be next Thursday, you can create a diary entry for the next Friday, to remind you to check that the payment has been received.

Telechasing

The telechasing function provides a list of customers, sorted by debt or next contact date. The operator can scroll through the list of customers, click on the one that they wish to contact. The information pertinent to the credit controller is then displayed (such as balance breakdown, contact details and the history of previous contracts). The operator is also given the opportunity to add further diary entries for that customer.

Excluded Invoices

The Customer Credit Control module provides the ability to flag selected invoices as excluded from the debt chasing exercise. This allows the credit control process to continue, whilst avoiding disputed invoices.

In Use

Using the Customer Credit Control functions, the operator can browse through a list of customers, sorted by Next Contact date or by size of debt.

Once a customer is selected, the operator can review the current debt position for that customer, review previous contacts and add new ones, and drill down into particular invoices. At that stage, individual invoices may be excluded from debt-chasing. The facility is also provided to exclude an entire customer from the Credit Control list.

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