AXIS Diplomat 2006 Modules

e-Mail Archive Interface

The e-Mail Archive Interface module extends Axis Diplomat’s already powerful customer relationship management facilities by providing easy-to-use access to your organisation’s email archives directly from within Axis Diplomat customer and supplier enquiry functions.

Just a few clicks gets you access to a list of emails, both to and from that customer (or supplier) from the day your organisation deployed its email archive solution up until today, whether “deleted” or not!

What’s more, by configuring security settings within the email archive you can elect to allow users to see email correspondence sent or received by colleagues. Any individual or group can be granted access to see emails relating to any group of users or the entire organisation.

The e-Mail Archive Interface puts you back in control of email allowing you to view all email correspondence for a specific customer or supplier within seconds (regardless of whether that correspondence is just hours, or years old).

Give your sales or customer services teams the power to deal with queries efficiently in a colleagues’ absence by being able to see email correspondence regardless of who sent what to whom!

The Axis Diplomat eMail Archive Interface can help provide the type of comprehensive access to customer correspondence that, in the past, a traditional paper-based file would have given (but without the paper).

Key Features

• Lists all email sent to or received from a customer or supplier simply by clicking the "Email" tab in the Axis Diplomat customer (or supplier) enquiry.
• User's can "drill down" to open a selected email, see its conversational thread and view attachments.
• Allows information to be shared easily. You control what emails individual users (or groups of users) can see by configuring security on the email archive.
• Includes access to emails which have been "deleted" from a user's inbox or which may have been incorrectly identified as Junk E-mail.
• Saves user’s time as an individual no longer has to worry about keeping and organising copies of emails for themselves.

How it works

The Axis Diplomat e-Mail Archive interface interrogates a database containing an archive copy of every email sent or received through your organisation's email server(s).

The archive database is provided by a product known as GFI MailArchiver (sold separately).

Because the archive is separate to your normal email database it isn't affected by users deleting copies of emails or user accounts being deleted from the system.

The database is highly optimized for the purpose. Emails are compressed to reduce storage requirements whilst database searching is quick and efficient.

Pre-requisites

The Axis Diplomat email Archive Interface requires GFI MailArchiver for Exchange (version 4 or later) ; Microsoft Exchange Server 2000, 2003 or 2007 (included with Microsoft SBS Server 2000, 2003 or 2003R2) and Axis Diplomat 2006 (or later).

Get more information on Email Archiving
	The GFi Email Archiver