Surveys

In order to maximise the use of your eCommerce web site, and to allow you to decide on future developments to your site, customer feedback is vital. Customer feedback is, of course vital in many other areas of your business, for example in determining the customer's perception of your pre-sales or after-sales service, the quality of your products or what new products your customers would like to see.

For these reasons, an optional facility can now be added to your AXIS VMerchant Site Licence to allow you to create any number of surveys, which can be added to your web site.

AXIS VMerchant provides the technology to display the Survey web pages and manage the results. Surveys are created through the standard Administration web site, and that site also provides the means to analyse the result data, either graphically or by viewing individual results.

Resultant data can also be imported in Microsoft Excel for further analysis.

Surveys requires a small addition to the monthly AXIS VMerchant Hosting Fee - please contact your supplier for further information.