Computer Telephony Integration

Computer Telephony Integration (CTI) enables your PC network and applications to interact with your telephone system. This can enable streamlined business processes resulting in great productivity gains and improved customer service. In its simplest form CTI can enable you to dial a contact directly from Microsoft Outlook, more sophisticated uses can include the ability configure your Phone, Voicemail and call forwarding, see who is currently engaged or busy, transfer calls and identify incoming line number to automatically open (pop) CRM, accounts or database software applications. At Axis First we have the knowledge to make CTI work for you.